How to link L&D and business performance

05 Jul 2010

by: Margaret Snell

Following one of the toughest Budgets of modern times delivered by the Chancellor George Osborne, companies are being urged to find increased efficiencies in their provision of learning and communications.

As the government calls for cuts across all public services, heads of organisational learning and development are being required to get more for less at every level. LINE reports that many are turning to technology-supported forms of learning and communications to deliver greater efficiencies, at a time when training budgets are being cut across the board.

Over the past two years LINE has been monitoring the impact of the technology enabled learning and communications solutions that they design and deploy for their clients. These include major programmes of work involving thousands of learners, often developed in multiple languages. LINE claim the recorded results show a clear and consistent picture: effectively designed learning and communications content that uses technology effectively can have a dramatic impact on tangible business outcomes. Examples include increased sales, increased levels of customer satisfaction, and a reduction per capita in training costs, behaviours changed effectively and reduced time to competence.

Steve Ash, director of sales and marketing at LINE said: 'It's never been more vital that the links between L&D activity and actual business goals are completely transparent. If those links are unclear, the function of L&D may itself be viewed simply as a cost to the business and reduced accordingly. Technology led learning and communications has a vital role to play in training effectively, at scale and across a very broad range of skills."

 

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