e learning age - the magazine for the learning organisation

Homing in

Homeloan Management (HML) provides financial outsourcing services for the mortgage sector to more than 30 lenders in the UK and Ireland.

HML wanted to improve performance and reduce disparities in capability across its different sites and foster a common, active ‘one team’ community using targeted learning to build operational breadth and depth. It implemented Cornerstone OnDemand’s software-as-a-service-based talent management suite – with solutions for learning management, employee performance management, succession planning and enterprise social networking.

By centralising and automating processes that already feed into successful talent management, like competence assessments and performance reviews, the system also helps identify and develop talent from within. 

• ROI on Cornerstone LMS within five months
• 90% employee adoption with no application training – compared to 40% previously
• Gained critical insight into staff succession and performance readiness throughout the business
• Created culture of self development

Ecological mix

This ecological monitoring CD from the Environment Agency is part of a blended learning programme that includes face-to-face workshops, nationally consistent method documents and practical field-based work with local coaches and mentors. It gives employees important basic knowledge about why, when and how monitoring is undertaken. Its linear design allows users to easily navigate to specific areas of interest or relevance, and its video footage of monitoring techniques makes content meaningful.

Providing this basic level of knowledge via e-learning means the Agency can quickly get employees to the same level of capability without the expense, time and environmental impact of running a formal classroom-based course.

The monitoring activities it undertakes vary from area to area. E-learning means the theory can be delivered consistently across geographical boundaries, leaving the practical element to recognised coaches and mentors.

The course gives employees a means to acquire ecological monitoring knowledge for the first time, and is used for just-in-time learning.

Sales pitch

Ford of Europe identified a need for an online dealer learning and communications portal to train and communicate its pan-European network of car dealers, as well as reduce training costs. It also needed a suite of bold and innovative learning materials which, aimed at over 20,000 sales consultants, needed to be translated into 24 market specific versions in 21 languages.

The firm chose LINE Communications to help implement The Learning Centre and develop the Ford Foundation, a suite of content designed to help sales people understand the skills needed to sell Ford vehicles. The project included development of a comprehensive communications campaign.

The Learning Centre and Foundation content has been very successful with over 24,000 sales people registered and 45,000 hours of e-learning completed to date, with the following results:

• Training time for learners to be certified as ‘fully trained’ reduced from 37 months to 13.
• Per capita training cost reduced by 74%
• Those who have completed the learning have recorded 2.4 additional car sales per year compared to those who haven’t.