e learning age - the magazine for the learning organisation

Passport to success

What did the Identity and Passport Service (IPS) do when it wanted to cut down on passport fraud? It initiated ‘authentication by interview’ using e-learning. So what did e-learning do?

·  It supported a huge change management programme within IPS

·  It delivered a positive ROI of approximately 2:1

·  It reached agreed performance standards and improved customer satisfaction confirmed by independent surveys.

Opening 68 new offices employing 600 staff to interview adult passport applications – tough call, unless you use e-learning. Job done.

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Foundations for growth

The Priory Group implemented an award winning blended learning solution to transform learning for all its staff to support business growth. It had a positive impact on results across the business:

·  Improved induction processes get new staff up and running faster, speeding up the opening of new care facilities

·  L&D service improvements have extended the supply chain of learning, improved consistency, quality and efficiency

·  Saved over £9 million since it started (calculated from both cost and time).

Transformed business, engaged learners, managers and senior executives – what more can you ask?

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Making change work

The Coventry Building Society had to make major changes to its compliance training, requiring more efficient and rigorous ways to assess staff competence than paper-based systems during induction. Learning technologies transformed assessment and offered a personalised service:

·  Reduced the time to prove competence with assessment automatically tailored to job role

·  Was £169,000 cheaper than delivery by previous methods

·  Delivered great results – 90% of learners now pass their assessments first time, with up to a third gaining 100% correct scores

Consistent, efficient and up-to-date delivery at lower cost. A definite success.

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