e learning age - the magazine for the learning organisation

Efficiency up, carbon footprint down for the police

The National Centre for Applied Learning (NCALT) provides 40,000 e-learning activities per month across the 43 UK police forces through its award winning e-learning services.  It is able to provide demonstrable proof of the value of investment in learning technologies:

·   A projected saving of £10.5m per year.

·   100 tonnes per year carbon reduction by reducing travel and classroom-based delivery.

·   A very real increase in operational efficiency as a direct consequence of using learning technologies.

Find out how they did it.

Accelerating time to target performance at Sky

In an economic climate were customer service is a real differentiator Sky recognised the importance of a successful pre-joining programme to both prepare new recruits faster and reduce attrition.  ‘Get Up To Speed’, its innovative onboarding internet portal, accelerates time to target performance for all new Sky contact centre staff, helping them to build knowledge before their start date.  As a result:

·   Staff retention has doubled.

·   £700,000 savings have been made.

·   25% acceleration has been seen in time to target performance.

·   11% increase in sales conversions in week one have been achieved by new starters.

Find out how they did it.

Higher morale, lower staff turnover and reduced costs for a better bank

New personal finance advisors at HBOS (part of the Lloyds Bank Group) come from a variety of backgrounds so their induction programme needs to cater for all of their different learning needs to deliver qualified and competent staff.  Within the year the blended learning programme has delivered:

·   Improved staff morale.

·   Lower staff turnover.

·   Saving £500,000 direct costs.

Find out how they did it.

Increasing sales and improving business performance at Boots UK

Boots UK overcame some enormous challenges in adopting e-learning throughout the organisation, delivering significant benefits in terms of improving sales and business performance.

Since its launch e-learning use has soared to 71% of their 65,000 employees and, compared to the average store, the following benefits have resulted:

·   Cosmetics and electrical beauty – the top 10% of stores completing e-learning show a significant increase in sales.

·   Travel insurance – stores completing e-learning show a 100% increase in sales.

·   The top 10% highest engaged stores show a 3% point increase in their customer care score compared to others.

Find out how they did it.